Congratulations to Client Account Coordinator Anna Peña on her new role as Coopera’s Client Relations Manager! In this role, Anna will continue to work closely with Coopera’s national credit union clients, providing assessments, consulting, training, marketing services and Hispanic consumer products in support of their Hispanic outreach efforts.
As Client Relations Manager, Anna will also be involved in the strategic management of the company’s overall client relations area. She will oversee delivery of client solutions to optimize client satisfaction and loyalty. She will also assist in the strategic development and enhancement of product solutions, she will lead operational efficiency efforts and she will assist in growing Coopera’s operational team.
Anna has been a consistent advocate for the development of Hispanic families for many years. This has included the development and support of inclusive strategies, specifically for helping Hispanic families gain access to higher education and financial resources to make higher education a reality. Anna is a strong credit union advocate and has worked diligently helping credit unions across the country become the preferred financial institution of choice for the Hispanic community in their respective areas. We’re incredibly honored to help Anna grow her responsibilities within the company.”
Anna has a master’s of Public Administration from Drake University and received her bachelor’s degree from Luther College, where she studied Spanish, communication and international studies. She is fully proficient in Spanish with more than 10 years of language development through immersion experiences and educational opportunities and is a certified interpreter. Earlier this year, Anna participated in the International Credit Union Leadership Program, which placed her and 10 of her credit-union colleagues in different credit unions or credit union associations across the Dominican Republic.Leave a comment