Google recently surveyed more than 4,500 U.S. Hispanics ages 18-64 about their preferences related to online sources, digital ads and search. The study found U.S. Hispanics use online sources at a higher rate (54 percent) than the general population (46 percent) throughout the purchase journey. It also found:
How can credit unions and other organizations dedicated to serving the underserved Hispanic community meet them where they already are – online and on mobile? Below are a few examples of online and mobile resources being tapped by organizations to do just that.
Putting a twist on the GoFundMe model, PayPal just launched Money Pools, a service that lets people create pages to fundraise for a specific item or effort among family and friends. Could this become a digital tanda? Although the service is too new to have data on usage rates, the focus on family and friends could resonate among many within the Hispanic community.
Social Media Influencers
Connecting with Hispanic consumers online requires not only understanding where they are, but also how they want to be connected with. Google’s study found that including culturally relevant content – food, family and traditions – resonates with U.S. Hispanics online. Consider incorporating content that Hispanic members care about or that which is unique to the Hispanic experience. While not as important as culture, language also matters. For some U.S. Hispanic consumers, Spanish and bilingual content are signals you want to engage with them.Leave a comment
best practices community community 1st competition consumer Coopera coopera card credit union Credit Union Magazine credit unions cuna differentiate diversity federation financial financial institution financial services growth Hispanic Hispanic Opportunity Navigator Hispanic outreach Hispanics immigrant Iowa iowa credit union league issuer juntos avanzamos Latina Latino marketing Mexico outreach prepaid products questions social media Spanish strategy Travis Credit Union unbanked underbanked underserved warren morrow white paper world council of credit unions